Introducing the card

Shop in-store, online, over the phone, and by mail anywhere Visa debit cards are accepted.  San Mateo Credit Union’s Visa Prepaid Debit Card gives you convenient access to your funds. 
 
Getting Started
You’ve decided on getting a Visa Prepaid Debit Card from San Mateo Credit Union (SMCU).  You can purchase a Prepaid Debit Card one of 3 ways:
     • At any SMCU branch location. Click here to view
       branch locations and hours.
     • By calling Card Support at (855) 657-8588.
     • Or by ordering a personalized Visa Prepaid
       Debit Card through this website.
            • Click the ‘Order’ tab above or click the
              'Order Yours Today' button

 Once you receive your card and in order to start using your card, you’ll need to ACTIVATE your card.  To start, you’ll first need to set-up a Cardholder account. 
 
Setting up a Cardholder Account and Activating Your Visa Prepaid Debit Card
In order to ACTIVATE your card, you will need to create a Cardholder account.  Click “Need a Login” in the Cardholder Login Box on the left-hand side of the screen.  Complete the Cardholder set-up prompts as directed. 
 
Finally, click on the ‘My Account’ tab or you can click ‘View My Account’ within the “I Want To…” quick access box.  Either option will bring you to an Account Overview screen.  On the right side will be a drop down menu of Account Activities. Select Activate Card. 
 
Load funds onto a card and managing payment methods
Funds can be loaded onto your debit card through a registered funding account.  This funding account is either directly from your SMCU savings or checking account or you can load using a SMCU debit card or SMCU credit card.  Please note only a San Mateo Credit Union card or account can be used to fund an SMCU Visa Prepaid Debit Card. 
 
Convenience at your fingertips
Manage your Visa Prepaid Debit Card online with convenient features such as the ability to:
     • Edit your account holder profile
     • View your transaction history
     • Suspend card activity
     • Manage your payment methods
     • Load funds onto your card
     • Transfer funds
     • Directly deposit funds onto your card
     • Send dispute information regarding card transactions

Here to help
Do you have a question?  Or do you just need someone to help explain how a feature on your Visa Prepaid Debit Card works.  Help is just a phone call away.  Call (855) 657-8588, 24 hours a day, 7 days a week where a representative from Card Support can assist you with Visa Prepaid Debit Card questions regarding:   
     • Activation
     • Balance inquiries
     • Reporting a card lost or stolen
     • Account activity
     • Assistance with loading funds
     • Other service inquiries

As a better alternative to cash, a Visa Prepaid Debit Card from SMCU, offers you the flexibility and convenience to live your life the way you want.  If you don’t have one get one today!  If you have a card already, then let your friends and family members know about this great product.